Privacy Policy – Trollei

At Trollei (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from our website trollei.co.uk.

1. Information We Collect

We may collect and process the following categories of personal information:

• Identity Data: Name, title.

• Contact Data: Billing and delivery addresses, email address, telephone number.

• Transaction Data: Details of payments to and from you, and other details of products you have purchased from us.

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.

• Manage payments, fees, and charges.

• Communicate with you regarding your order or enquiries.

• Provide customer support.

• Send marketing communications (where you have opted in).

• Improve our website, services, and customer experience.

• Comply with our legal and regulatory obligations.

3. Sharing Your Information

We only share your personal information with trusted third parties where necessary, such as:

• Payment service providers to process transactions securely.

• Delivery and logistics partners to fulfil your orders.

• Professional advisers including lawyers, bankers, auditors and insurers.

• Authorities, regulators, or law enforcement agencies where legally required.

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

5. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of any incomplete or inaccurate information.

• Request erasure of your personal information (subject to legal obligations).

• Object to the processing of your information for certain purposes.

• Request restriction of processing or transfer of your information.

To exercise your rights, please contact us using the details below.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Security of Your Information

We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data relating to children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated policy will always be available on our website, with the “Last Updated” date clearly stated.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Trollei
Email: info@trollei.co.uk
Address: United Kingdom, England