Refund Policy

Refund & Returns Policy – Trollei

At Trollei, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refund policy as set out below.

1. Returns Period

• You may request a return within 10 to 15 days of receiving your order.

• After this period, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase (e.g., order confirmation or receipt) must be provided.

• Certain goods are exempt from return, including but not limited to:

  • Perishable items (e.g., food, flowers).

  • Personal care or hygiene products.

  • Customized or personalized products.

  • Sale or clearance items (unless faulty).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7–10 working days.

• Shipping costs are non-refundable, unless the item is faulty or damaged upon arrival.

4. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, please contact us at info@trollei.co.uk.

5. Return Shipping

• Customers are responsible for paying the shipping costs for returning items, unless the item is faulty or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.