Terms and Conditions – Trollei

These Terms and Conditions (“Terms”) govern your use of our website trollei.co.uk and the purchase of products from Trollei (“we”, “our”, “us”). By accessing or using our website, you agree to these Terms. Please read them carefully before placing an order.

1. General Information

• Trollei is an online store based in the United Kingdom.
  

• We reserve the right to update or amend these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date.

2. Products and Availability

• All products are subject to availability.

• We make every effort to ensure that product descriptions, images, and pricing are accurate; however, errors may occasionally occur. In such cases, we reserve the right to correct any errors and revise your order accordingly (with your consent) or cancel the order.

3. Orders and Payments

• By placing an order, you are making an offer to purchase a product in accordance with these Terms.

• Orders are subject to acceptance and availability. We reserve the right to refuse any order.

• Prices are listed in GBP (£) and include VAT where applicable.

• Payments must be made in full at the time of ordering through our secure payment gateways.

4. Shipping and Delivery

• Delivery times provided are estimates only and not guaranteed.

• We are not responsible for delays beyond our control (e.g., courier delays, customs, strikes).

• Risk in the products passes to you once delivered to the address provided. Ownership passes once full payment has been received.

5. Returns and Refunds

• We follow a 10 to 15 day returns policy, subject to the following conditions:

  • Products must be unused, in original packaging, and in resalable condition.

  • Certain items (e.g., perishable goods, personal care products, customized items) may be excluded from return unless faulty.

• Refunds will be processed to the original payment method once the returned product is received and inspected.

6. Limitation of Liability

• To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products.

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

7. Intellectual Property

• All content on trollei.co.uk, including text, images, logos, and graphics, is the property of Trollei or its licensors.

• You may not reproduce, distribute, or use any content without our prior written permission.

8. User Obligations

When using our website, you agree not to:

• Engage in any fraudulent or unlawful activity.

• Interfere with or disrupt the website’s operation.

• Attempt to gain unauthorized access to our systems or data.

9. Governing Law

• These Terms are governed by and construed in accordance with the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms, please contact us:

Trollei
Email: info@trollei.co.uk
Address: United Kingdom, England